New telephone queuing system at the Surgery today

The Wivenhoe Medical Centre has been receiving an increasing large number of calls each day as well as having to make lots of outgoing calls to talk to patients. Despite there being several members of staff on hand to deal with calls, the Practice is conscious that there is frustration from patients at the difficulty in getting through to Reception by telephone. They have had their telephone system adapted to enable call queuing with the caller being notified of the number they are in the queue. This went live today – Wed 22nd September 2021 and they have already received positive feedback from some of the callers today. They hope that this will alleviate some of this frustration.

Peter Hill, Chairman, Patients Group at the Wivenhoe Medical Centre